EU Safety Gate (RAPEX) · United Kingdom in respect of Northern Ireland · 2025-03-28 · Serious risk
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Reported risk: The instructions are inadequate in relation to keeping wires out of reach of the pets in the crate. If a pet is placed in the crate and left unsupervised, and the wire for heating the pad is accessible to them, they may bite through the wires, leading to an electric shock.
Moreover, the heating radiators are not guarded, leaving hot surfaces accessible to the pet.
Additionally, the supplied temperature and humidity indicating device presents a choking hazard. Further its button batteries are easily accessible and can lead to internal burns to the pet.
What to do
Check whether your product matches this notice (name, batch, dates). If it does, stop using it and follow the instructions in the official notice — refund, return, repair or disposal are set by the issuing authority and the business, and they differ per recall. Official notice from EU Safety Gate (RAPEX) →
Action taken by the authority
Type of economic operator to whom the measure were ordered
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