Official recall record
Patient Information Center iX with Software Version Number 4.x in the following: (1) Patient Information Center iX Product Number: 866389
- Issuing authority
- US FDA — Medical Devices
- Recall initiated by firm
- 2023-08-17
- Country of alert
- United States
- Alert level
- Class II
- Alert type
- recall
- Barcode (EAN/GTIN)
- 00884838104594
- Brand on record
- Philips North America Llc
What the authority reported
Patient Information Center (PIC iX) Release 4.x Surveillance Crash Caused by Intel Graphics Driver Error-with a blank screen and subsequently require a manual reboot of the hardware to restart and continue central patient monitoring. Potential for a delay in the detection of a change or deterioration in the condition of one or more patients
What to do
Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.
Record last checked against the registry on 2026-05-31.
Same barcode in other registries
The same EAN appears in 3 other official recall record(s) — a cross-border signal worth checking if you bought this product abroad.
- 2023-04-19 · US FDA — Medical Devices
Patient Information Center iX, Product Code 866386, and Patient Information Center iX Expand, Product Code 866390, Softw - 2023-11-28 · US FDA — Medical Devices
(1) Patient Information Center iX, Model No. 866389 (2) Patient Information Center iX Expand, Model No. 866390 (3) PIC - 2024-02-28 · US FDA — Medical Devices
Patient Information Center iX (PIC iX), Model Numbers 866389, 866390 (PIC iX Expand), and 866424 (PIC iX Hardware) runni
Other recalls from this brand
All 75 official recall notices naming Philips North America on this site →