Official recall record
Certain Epic brand residential condensing boilers, combi boilers and packaged systems
- Issuing authority
- Health Canada Consumer Product Safety
- Published
- 2023-11-02
- Country of alert
- Canada
- Alert type
- recall
What the authority reported
The boiler's flue collector can crack if exposed to a high impact event in the burner chamber, which can allow the boiler to emit carbon monoxide, posing a risk of carbon monoxide poisoning. As of October, 2023, the company has received 2 reports of broken flue collectors in Canada, and no reports of injuries. In the United States, the company has received 8 reports of broken flue collectors and no reports of injuries.
What to do
Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.
Verify at the source:
Health Canada Consumer Product Safety — official record →
Record last checked against the registry on 2026-05-31.
Record last checked against the registry on 2026-05-31.
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