Official recall record

Patient Information Center iX (ref 75241)

Health Canada — Medical Devices · 2024-03-14 · CanadaType II

Issuing authority: Health Canada — Medical Devices
Published: 2024-03-14
Country of alert: Canada
Alert level: Type II
Alert type: recall

What the authority reported

It was found that the care assist mobile application (version 4.1.1 and earlier) would not play custom ringtones when ios device screens were locked with a passcode. The issue occurred on devices running IOS 15, 16 and 17 as well as multiple versions of iPhones. The care assist mobile application is not intended to replace the patient's primary alarming system. If users rely on the care assist application as their primary event notification alarming system, the failure of custom ringtones could result in a delay in treatment for patients experiencing a change in clinical condition. Recall Start Date: March 6, 2024

What to do

Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.

Verify at the source: Health Canada — Medical Devices — official record →
Record last checked against the registry on 2026-05-31.

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