Official recall record
Hugo Ras Tower, 120v
- Issuing authority
- Health Canada — Medical Devices
- Published
- 2024-04-03
- Country of alert
- Canada
- Alert level
- Type II
- Alert type
- recall
What the authority reported
There have been 22 complaints of reported communication errors with the Hugo™ Ras System. Medtronic determined that the errors were caused by specific ports on a network switch located on the back of the Hugo™ tower. The communication errors can present in a variety of ways and may be intermittent, but the system always alerts the user of an error. In some cases, the communication errors may require a system reboot. Recall start date: March 18, 2024
What to do
Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.
Verify at the source:
Health Canada — Medical Devices — official record →
Record last checked against the registry on 2026-05-31.
Record last checked against the registry on 2026-05-31.
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