Official recall record
Intellivue -Information Centre
- Issuing authority
- Health Canada — Medical Devices
- Published
- 2024-04-11
- Country of alert
- Canada
- Alert level
- Type II
- Alert type
- recall
What the authority reported
The ups devices are backup batteries utilized by PIC IX central monitoring stations and their associated hardware components. These devices are intended to provide power to the PIC IX system or components (monitors, networking devices, servers, etc.) in the event of power outages ensuring that the PIC IX system remains functional during power fluctuations. It has been discovered that an internal component of the ups devices produces less output energy than specified, resulting in the ups' inability to power up as required, which affects the power supply to PIC IX system. These failures can occur during a power outage or when the ups is only acting as a conduit for the sites main line power to the PIC IX system. Recall start date: March 28, 2024
What to do
Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.
Record last checked against the registry on 2026-05-31.