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Official recall record

Patient Information Center iX (ref 75444)

Health Canada — Medical Devices · 2024-04-25 · CanadaType II
Issuing authority
Health Canada — Medical Devices
Published
2024-04-25
Country of alert
Canada
Alert level
Type II
Alert type
recall

What the authority reported

It has been discovered that when the user copies the customized event categories from one unit to another, the event catalog displays the customized event categories, but the changes are not actually applied. If a user reviews the events in the event monitor the user will see in the event details that the event category is not updated to reflect the customization. This issue is the result of cached changes to the event catalog not propagating in the database. Recall Start Date: April 17, 2024

What to do

Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.

Verify at the source: Health Canada — Medical Devices — official record →
Record last checked against the registry on 2026-05-31.

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