Official recall record
MobileDiagnost wDR
- Issuing authority
- Health Canada — Medical Devices
- Published
- 2024-05-30
- Country of alert
- Canada
- Alert level
- Type II
- Alert type
- recall
What the authority reported
Philips has been made aware by supplier Sedecal of a potential problem related to interference between the steel cable and metal plate in the carriage of MobileDiagnost wDR systems' telescopic arm. The potential interference is caused by the shape of the cable's crimped terminals. This issue may result in failure of the anti-fall system which would prevent the telescopic arm from falling if the steel cable breaks. If the steel cable breaks and the anti-fall system does not activate, the telescopic arm may fall on operators, patients, or service personnel. Philips has not received any reports of this issue or harm as of April 2024. Recall start date: May 17, 2024
What to do
Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.
Record last checked against the registry on 2026-05-31.