Official recall record
Synapse Picture Archiving And Communications Systems
- Issuing authority
- Health Canada — Medical Devices
- Published
- 2025-02-27
- Country of alert
- Canada
- Alert level
- Type II
- Alert type
- recall
What the authority reported
Fujifilm became aware that a patient's age for patients younger than 18 years of age can show incorrectly in the Synapse PACS Viewer eXtension (VX) client - image viewer. For instance, under these circumstances an infant patient's actual age of 26 days may appear incorrectly as 5 days in Synapse VX. This issue affects Synapse PACS version 7.4.x. There have been no reported patient injuries associated with this issue. Recall start date: February 17, 2025
What to do
Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.
Verify at the source:
Health Canada — Medical Devices — official record →
Record last checked against the registry on 2026-05-31.
Record last checked against the registry on 2026-05-31.
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