Official recall record

Ashland 10-inch and 14-inch Two-Bar Casement Window Hinge Tracks

What the authority reported

Some Ashland 10-inch and 14-inch casement window hinge tracks may be out of specification which can cause the metal sliding arm to disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers. As of May 13, 2025, the company has received no reports of incidents or injuries in Canada. The company has received two reports of incidents in the United States where the sliding arm became disengaged from the hinge track. Neither incident involved a window sash becoming detached from the window frame and falling to the ground nor injuries.

What to do

Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.

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