Official recall record

Allura Xper Systems (ref 77920)

Health Canada — Medical Devices · 2025-08-15 · CanadaType II

Issuing authority: Health Canada — Medical Devices
Published: 2025-08-15
Country of alert: Canada
Alert level: Type II
Alert type: recall

What the authority reported

Philips has identified that a component (air baffle) may be potentially missing in some Nehalem FlexVision-2 PCs that are part of the Allura XPER series. The air baffle directs part of the airflow inside the PC. When it is not installed, the temperature of the frame grabber card of the FlexVision PC-2 may be outside the specified temperature range, which may lead to an increased probability of failure of the frame grabber card. If this occurs, no image will be shown in the FlexVision monitor of the exam room. Recall start date: August 1, 2025

What to do

Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.

Verify at the source: Health Canada — Medical Devices — official record →
Record last checked against the registry on 2026-05-31.

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