Official recall record

Allura Xper Systems (ref 78124)

What the authority reported

The Geo PC of the model Wolfdale (Q35 generation) that controls the geometry movements of Philips Allura Systems may not perform as intended due to the deterioration of certain internal components (the CMOS battery, hard disk drive, and/or power supply unit). If this deterioration occurs, motorized movements of the system will become unavailable, and the following message will be displayed to the user: . Manual movements of the stand (longitudinal, transversal and rotational for ceiling mounted systems and rotational for floor mounted systems) and table longitudinal movements are available. Imaging (x-ray) functionality remains available. The issue may be intermittent and may be resolved by performing a system cold restart. However, a system cold restart may not always resolve the issue. A system warm restart will not resolve the issue.

What to do

Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.

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