Official recall record
IntelePACS®
- Issuing authority
- Health Canada — Medical Devices
- Published
- 2025-10-28
- Country of alert
- Canada
- Alert level
- Type II
- Alert type
- recall
What the authority reported
A bug was detected with the InteleConnect / TechPortal contained in IntelePACS which could result in the unintended loss of pre-existing data in the 'Relevant Clinical Info' field when modifying studies through the case editor. This issue could result in the permanent loss of relevant clinical information, potentially impacting clinical decision-making, and posing a risk to patient safety.
What to do
Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.
Verify at the source:
Health Canada — Medical Devices — official record →
Record last checked against the registry on 2026-05-31.
Record last checked against the registry on 2026-05-31.
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