Official recall record
Allura Xper FD10
- Issuing authority
- Health Canada
- Alert date
- 2026-07-08
- Country of alert
- Canada
- Alert level
- Type II
- Alert type
- recall
What the authority reported
Philips has identified through customer complaints that, during certain repair or service actions, Hard Disk Drives (HDD) with different performance characteristics than those specified by the legal manufacturer may have been installed. These HDDs may exhibit reduced reliability over time, which may result in loss of imaging functionality. Additionally, in Allura systems, this may lead to loss of motorized movement or loss of data. In addition, Philips has identified that in some Allura systems, HDDs compliant with specifications but of different types have been used within a single system, whereas specifications require identical HDD types. While these systems are not in line with the released configuration, Philips confirms that this does not result in any noticeable performance impact or safety risk.
What to do
Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.
Record last checked against the registry on 2026-07-16.