Official recall record
Philips Ingenia, Achieva and Intera MR Systems
- Issuing authority
- Health Canada
- Alert date
- 2026-09-09
- Country of alert
- Canada
- Alert level
- Type II
- Alert type
- recall
What the authority reported
Philips has become aware of a software issue affecting Philips Magnetic Resonance (MR) imaging systems operating with software versions R5 & R11, which may terminate an examination during the image reconstruction process. If the scan parameters are manually adjusted such that reconstruction requirements exceed the available system memory, the system will freeze, preventing image generation and requiring a system re-start.
What to do
Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.
Verify at the source:
Health Canada — official record →
Record last checked against the registry on 2026-09-18.
Record last checked against the registry on 2026-09-18.
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