Official recall record

Soprano diode laser hair removal systems and diode laser therapy systems

What the authority reported

Health Canada is advising Canadians about counterfeit laser hair removal machines and therapy systems sold under the “Soprano” brand. The authentic Soprano devices are manufactured by Alma Lasers Ltd. Information on label of the counterfeit product indicates the device is manufactured by Beijing Perfectlaser Technology Co., Ltd. These counterfeit devices have been advertised and sold to clinics in Canada. Beijing Perfectlaser Technology Co., Ltd. has provided a falsified medical device licence and falsely represented the products as authorized medical devices. This may mislead purchasers into believing that the device has been authorized for sale and meet regulatory requirements when they do not. The manufacturer of the authentic device confirmed that these devices manufactured by Beijing Perfectlaser Technology Co., Ltd are counterfeit. Counterfeit health products are imitations of authentic products but are not the same and may pose serious health risk due to their unknown safety and effectiveness. The sale of counterfeit health products is illegal in Canada. Health Canada protects public health and safety when companies are found to be selling unauthorized health products in Canada, including by warning Canadians when needed. The Department also works with the Canada Border Services Agency to help prevent the import of any unauthorized health products.

What to do

Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.

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