Official recall record

Bill counter (Bill counter) (ref K23/EP/00019)

What the authority reported

Inadequate creepage distance and clearance distance - Transformer(T1) Primary - Secondary; Measured clearance distance, Creepage distance: 0 mm - PCB, optocoupler Primary-Secondary; Measured creepage distance: 4.3 mm - Part’s surface, Primary pattern - Secondary Heatsink; Measured clearance distance, Creepage distance: 1.5 mm - Part’s surface, Primary part (Q1 pin) - Secondary Heatsink; Measured clearance distance, Creepage distance: 3.6 mm - Part’s surface, Primary part (BD1 pin) - Secondary Heatsink; Measured clearance distance, Creepage distance: 3.5 mm - Part’s surface, Primary part (Y cap pin) - Secondary Heatsink; Measured clearance distance, Creepage distance: 1.7 mm - Part’s surface, Primary part (R1 pin) - Secondary Heatsink; Measured clearance distance, Creepage distance: 2.9 mm - Part’s surface, Primary pattern - Secondary Heatsink; Measured clearance distance, Creepage distance: 3.0 mm - Part’s surface, Primary part(C1 pin) - Secondary Heatsink; Measured clearance distance: 3.5 mm - Part’s surface, Primary part (optocoupler pin) - Secondary Heatsink; Measured clearance distance, Creepage distance: 1.6 mm - (Allowable level) Required clearance distance: 4.0 mm, Required creepage distance: 5.0 mm ◇ Risk of electric shocks if conductive parts are touched when insulation distance is short

What to do

Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.

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