Official recall record

Joule hot water systems modulair heat pump

OPSS (UK) · 2024-07-09 · United KingdomProduct Safety Report

Issuing authority: OPSS (UK)
Alert date: 2024-07-09
Country of alert: United Kingdom
Alert level: Product Safety Report
Alert type: product-safety-report
Brand on record: Joule

What the authority reported

The product has been identified as presenting a risk of fire as there are certain circumstances in which the internal electrical connection in the ModulAir All E Heat Pump can overheat, melt and breakdown. Despite the presence of a Residual Current Breaker with Over-Current (RCBO), it is possible that the electrical connectors may continue to overheat, resulting in the generation of smoke and fumes. It may present a risk of burns or fire if contact is made with flammable materials inside or close to the unit. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.

What to do

Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.

Verify at the source: OPSS (UK) — official record →
Record last checked against the registry on 2026-06-05.

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