Official recall record

Massage machine

What the authority reported

The product presents a serious risk of electric shock as the plug is counterfeit. The plug is too small for a standard UK socket and the plug pins are too close to the periphery of the plug. If the user plugs in the item, they could therefore receive an electric shock if touching the pins. There were no instructions supplied with the product to ensure the correct and safe use of the equipment. The electrical equipment had also not been marked with the name, trademark, or other means for the identification of the manufacturer as required by the regulation. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.

What to do

Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.

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