Official recall record

Robotic massage cushion

OPSS (UK) · 2025-07-29 · United KingdomProduct Safety Report

Issuing authority: OPSS (UK)
Alert date: 2025-07-29
Country of alert: United Kingdom
Alert level: Product Safety Report
Alert type: Product safety report

What the authority reported

The product presents a high risk of electric shock as the transformer is poorly constructed and fails to meet the minimum creepage and clearance distances. The internal build quality also required improvement and featured poor quality soldering with wires soldered directly to the PCB. Over time, these inadequate internal connections may loosen, causing the product to become live. The user may receive an electric shock. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 and the Plugs & Sockets etc. (Safety) Regulations 1994.

What to do

Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.

Verify at the source: OPSS (UK) — official record →
Record last checked against the registry on 2026-06-05.

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