Official recall record
ALEXANDER DENNIS ENVIRO500 2015-2020
- Issuing authority
- Transport Canada
- Alert date
- 2024-04-15
- Country of alert
- Canada
- Alert type
- recall
- Brand on record
- ALEXANDER DENNIS
What the authority reported
Issue: On certain transit buses, the roof hatch (emergency exit) may not be able to be opened. This could prevent occupants from using this emergency exit and/or delay occupants from escaping the bus in an emergency. Note: This recall only affects buses with a double-paned roof emergency exit.
Safety Risk: An emergency exit that can't be opened could slow your exit from the bus in an emergency. This could increase the risk of injury.
Corrective Actions: Alexander Dennis will notify owners in writing and provide them with updated safety instruction labels and instructions for how to install a secondary release button. Alternatively, Alexander Dennis will arrange for a service team to complete the recall repairs.
What to do
Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.
Record last checked against the registry on 2026-10-22.