Official recall record
Q20-Plus, Q20-Mini, E26 Pro
- Issuing authority
- EU Safety Gate (RAPEX)
- Alert date
- 2025-08-08
- Country of alert
- United Kingdom
- Alert level
- Serious risk
- Risk type (official)
- Electric shock, Fire
- Brand on record
- Ridstar
What the authority reported
The charger has poor quality connections with fan wires soldered directly to the Printed Circuit Board.
Moreover, the creepage and clearance distances between the primary and the secondary circuit of the transformer are insufficient.
Additionally, the distance from the live pin to the outside edge is insufficient. The user can touch the accessible live parts and receive an electric shock.
Furthermore, the charger and plug can overheat and cause a fire if left unattended.
What to do
Follow the instructions in the official notice — recall remedies (refund, repair, replacement, or disposal) are defined by the issuing authority and the responsible business, and they differ per recall. Do not rely on summaries, including this one.
Verify at the source:
EU Safety Gate (RAPEX) — official record →
Record last checked against the registry on 2026-09-30.
Record last checked against the registry on 2026-09-30.
Other recalls from this brand
- 2025-06-19 · OPSS (UK)
Ridstar e bikes and chargers
ProductGuru Recalls republishes official safety information with attribution. We are not
the issuing authority and this page is not advice. If this product is a medical device or
medication, speak to a doctor or pharmacist. Found an error?
Report it — corrections are published.